FAQs

I want to protect my privacy & be discreet. What will you send me?

Answer

We respect your privacy and our services enable you to be discreet. When requesting a service via Hey Fella we require the below information.

  • Address - to verify your identity and look up your Individual Healthcare Identifier
  • Mobile - to send you notifications when your doctor messages you
  • Email - to send you notifications when your doctor messages you

We will never send you anything by mail.

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PrEP FAQs

Can I get dispensed all 3 months of PrEP dispensed at once?
Do all pharmacies accept online PrEP scripts?
How do I get my PrEP script?
How does PrEP work?
How effective is PrEP?

Healthcare designed by the community, for the community

Gone are the days of waiting to get into a GP and wasting time going into the clinic only to have an awkward conversation with a doctor like "What's PrEP?"!! Using technology, we are creating a new healthcare platform for the LGBTQIA+ community to access care anywhere in Australia. Based in Brisbane, we provide online telehealth Australia-wide, 7 days a week regardless of your location. We are on a mission to make healthcare more accessible for our community using technology to do so. Taking control of your health and sexual health has never been easier with Hey Fella.

Learn about Hey Fella

Healthcare designed by the community, for the community — available across Australia.

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© 2026 Hyphen Health Pty Ltd TA Hey Fella (ABN: 77646122910), All Rights reserved.
Privacy Policy
‍We are a inclusive provider of healthcare and provide services for all patients in the LGBTAQ+ community. In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.