Hey Fella (trading under 91 Developments Pty Ltd) is committed to protecting the privacy and confidentiality of our patients’ personal information, including their Protected Health Information (PHI). This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Act 1988, State and Territory health privacy principles, and other applicable privacy laws. It also explains your rights regarding your PHI and how you can contact us.
1. How We Treat Your Protected Health Information (PHI)We collect, store, and manage PHI to provide telehealth services. This may include:
• Medical history, treatment plans, diagnoses, prescriptions, and any other health-related data provided by you or your healthcare provider.
• Contact details, identification, and payment information to facilitate billing and communications.
Security Measures:
We handle PHI with care and confidentiality. PHI is securely stored in encrypted digital systems hosted in Australia that comply with industry standards and regulations to prevent unauthorized access. We use secure data transfer methods such as
Transport Layer Security (TLS), require users to set secure passwords, and use authentication procedures to protect accounts.
Your information is only shared with authorized healthcare professionals, administrative staff, and IT personnel. We may also share your information in the following cases:
• With
Partner Doctors or
Partner Providers delivering healthcare services through the platform.
• For legal obligations, such as responding to government authorities.
• If required, for audits, ensuring our financial and healthcare standards are met.
In the event of a
merger or acquisition, your data may be shared with a new entity. However, notice will be provided in this case.
2. Your Rights Regarding Your Protected Health InformationYou have the following rights regarding the PHI we hold about you:
•
Access and Correction: You can request access to your PHI at any time. You may also request corrections or updates to any inaccurate or incomplete information.
•
Withdraw Consent: You may withdraw consent to our use of your PHI at any time. However, withdrawing consent may limit our ability to provide certain services.
•
Request for Restriction: You have the right to request restrictions on how we use or disclose your PHI, but some requests may be limited by operational or legal requirements.
•
Data Portability: You can request your PHI in a digital format for easy reuse or transfer to another healthcare provider.
•
Complaint Process: If you have concerns about how we handle your PHI, you can file a complaint with our Privacy Officer or escalate the issue to the
Office of the Australian Information Commissioner (OAIC).
3. Collection of Personal InformationWe collect personal information through interactions such as:
• Through our website and app (via
cookies or
tracking technologies for analytics).
• When you interact with
Partner Doctors,
Partner Providers, or contact us for support.
• From third-party services (e.g.,
Google, Facebook, Apple) if you use these platforms to log into our services.
This may include personal details such as your name, address, contact details, and medical information. We may also collect de-identified information via cookies for improving our services, which will not be linked back to you.
4. Purposes for Which We Collect, Hold, Use, and Disclose Your Personal InformationWe use your personal information for the following purposes:
• To provide telehealth consultations and manage healthcare services.
• To manage your records and process payments.
• To contact you regarding important updates related to your care or account.
• To improve our services and conduct internal research (using
de-identified data).
• For
marketing and promotions (if consented), allowing us to send information about related healthcare services or products. You can
opt out of these communications at any time.
Your personal information may also be shared with third-party suppliers and contractors to deliver our services, subject to privacy and confidentiality requirements.
5. Information SharingWe share personal information only where necessary:
• With
Partner Doctors or
Partner Providers for healthcare services.
• With third parties for operational purposes, such as payment processors, IT support, and data storage providers.
• For audits, with financial auditors (wherever possible, personal information is anonymized).
We do not share your information for marketing purposes without your consent. Additionally, we do not disclose PHI to third-party healthcare providers not connected with Hey Fella, without your explicit consent.
6. Data Security and RetentionWe take reasonable steps to protect your personal information from unauthorized access or loss, including:
•
Password Protection: Users are required to set secure passwords for account access.
•
Encryption: All data transfers and communications are encrypted using industry-standard security protocols (e.g., TLS).
•
Data Retention: Personal information is stored securely, and we retain medical records as required by Australian healthcare laws (for up to
seven years or as required by law).
If you decide to close your account, your information will be archived for up to seven years in compliance with legal obligations. Upon request, and subject to legal restrictions, we will delete your data.
7. Marketing and PromotionsWe may use your contact details to inform you about healthcare services or related products, subject to your consent. You may
opt-out of such communications at any time through our unsubscribe feature or by contacting our Privacy Officer.
We also use
third-party remarketing services (e.g., Google and Facebook) to display ads. However, we do not sell or disclose your information to third parties for marketing their products.
8. Your RightsIn addition to the rights mentioned earlier, you have the right to:
•
Access: Request a copy of your personal information.
•
Correct: Ask for corrections or updates to your information.
•
Complain: Lodge complaints about how your personal information is handled, which we will address within
14 days. If unresolved, you may lodge complaints with
OAIC or relevant State or Territory health complaints authorities.
To exercise any of these rights, please contact our Privacy Officer.
9. Cookies and Tracking TechnologiesWe may use
cookies and similar tracking technologies on our website and app to improve functionality and user experience. These do not collect identifiable personal information but help us understand usage patterns and preferences. You can control cookies via your browser settings.
10. Links to Third-Party WebsitesOur website or app may contain links to third-party sites. Please note that our Privacy Policy does not extend to these external websites, and we recommend reviewing their privacy policies before using their services.
11. Updates to This Privacy PolicyThis Privacy Policy may be updated periodically to reflect changes in our services or legal requirements. You can review the latest version of the policy on our website. Continuing to use our services after changes are made constitutes your acceptance of the updated terms.
12. Privacy Officer Contact InformationIf you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
Privacy Officer:91 Developments Pty Ltd (Trading as Hey Fella)
Email: privacy@heyfella.com.au
Address: PO Box 608, Fortitude Valley QLD 4006
Phone:
1300 783 667 
