FAQs

Whats the difference between on demand and scheduled appointment?

Answer

We offer two types of doctor consultations:

  • On Demand
  • Scheduled

On Demand Is best when you need a doctor to call you within 1-2 hours. Once submitted a doctor will call you within 1-2 hours during our opening hours of 8AM-10PM.

Scheduled is in the name - you book a time and date that suits you

PrEP FAQs

Can I get dispensed all 3 months of PrEP dispensed at once?
Do all pharmacies accept online PrEP scripts?
How do I get my PrEP script?
How does PrEP work?
How effective is PrEP?

Healthcare designed by the community, for the community

Gone are the days of waiting to get into a GP and wasting time going into the clinic only to have an awkward conversation with a doctor like "What's PrEP?"!! Using technology, we are creating a new healthcare platform for the LGBTQIA+ community to access care anywhere in Australia. Based in Brisbane, we provide online telehealth Australia-wide, 7 days a week regardless of your location. We are on a mission to make healthcare more accessible for our community using technology to do so. Taking control of your health and sexual health has never been easier with Hey Fella.

Learn about Hey Fella

Healthcare designed by the community, for the community — available across Australia.

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© 2026 Hyphen Health Pty Ltd TA Hey Fella (ABN: 77646122910), All Rights reserved.
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‍We are a inclusive provider of healthcare and provide services for all patients in the LGBTAQ+ community. In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.