Don’t see your question answered? Ask our customer support team via live chat!

Answer

We protect your privacy and allow you to remain discreet by:

  • Any messages from your doctor will only be available to view in your Hey Fella portal after logging in. You will be notified by SMS and EMail you have a new message however will need to login.
  • We request your results not to be uploaded to My Health Record
  • We do not post anything to your address

If you do have further concerns please get in touch with our customer service team via Live Chat.

PrEP FAQs

Getting Started

How does PrEP work?
How effective is PrEP?
How long do I need to take PrEP for?
How long does it take for PrEP to start working?
How to get PrEP online?
Is PrEP right for me?
What is PrEP?
What is the difference between PrEP Daily & PrEP on demand?

Cost

Can I get dispensed all 3 months of PrEP at once?
How much does PrEP cost?
I don’t have Medicare – can I still get PrEP?

Testing

I have already had STI & HIV tests completed recently. Can I use this instead of getting new tests completed?
What are the tests needed for PrEP?

Script & Getting your PrEP

Do all pharmacies accept online PrEP scripts?
How do I get my PrEP script?

Other FAQs

STIs

I want to be discreet
How quickly do I receive my results?
What happens if I test positive for a STI?
Where can I get tested?
Is the test Medicare rebatable?

Online Prescriptions

Am I guaranteed I will receive my prescription?
Can I get repeats?
Do I need to speak to a doctor?
How long does it take to get a online prescription?
I have never used a online prescription before

Doctor Consults

Can I book a time with a doctor?
Do I get the same doctor every time?
Do you offer weekend and late night appointments?
Whats the difference between on demand and scheduled appointment?

General

I want to protect my privacy & be discreet. What will you send me?
Is Hey Fella legit?
What will appear on my credit card?
When are you open?
Why do you need my address & medicare card details?

Healthcare designed by the community, for the community

Gone are the days of waiting to get into a GP and wasting time going into the clinic only to have an awkward conversation with a doctor like “What’s PrEP?”!! Using technology, we are creating a new healthcare platform for the LGBTQIA+ community to access care anywhere in Australia. Based in Brisbane, we provide online telehealth Australia-wide, 7 days a week regardless of your location. We are on a mission to make healthcare more accessible for our community using technology to do so. Taking control of your health and sexual health has never been easier with Hey Fella.

Learn about Hey Fella
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